Any dispute with an order should be communicated with us via our customer

service email within 48 hours of the package arrival.

we will ask for proof of broken or incorrect items. Furthermore to ensure the happiness of our customers

we offer a refund or re-ship to no expense of the original buyer

so long as the item being re-shipped is on hand.

if the item being re-shipped is not on hand it can be ordered for you.

customer service email

Furthermore, Some of our products are backed by the glassguard guarantee. If you break your piece send us a picture and we will credit you 30% of the replacement cost.

Enjoy your new dab rig, water pipe, or whatever your new toy is!